Return & Exchange Policy

1) Return Window

• Returns and exchanges are accepted within 30 days of delivery.
• Items must be unworn, unwashed, and in original condition with tags/packaging.

2) What’s Eligible

• Full-price apparel in new condition.
• Wrong size or ordered the wrong item.
• Damaged, defective, or incorrect items (on us).

3) What’s Not Eligible

• Final-sale/clearance items (unless defective).
• Custom/personalized items.
• Items that are worn, washed, stained, altered, or show odors/pet hair.

4) Exchanges

• Free exchanges for size or color on the same item, while supplies last.
• If the exact item isn’t available, we can offer store credit or a refund.

5) Refunds

• Approved refunds are issued to the original payment method.
• Please allow 3–5 business days after we receive and inspect your return to process it. Your bank may need additional time to post it.

6) Return Shipping Costs

• If we made a mistake (wrong/defective item), we cover return shipping.
• For other returns (e.g., change of mind/fit), return shipping is paid by the customer. Need a label? We can provide one and deduct the cost from your refund.

7) Start a Return

Email customersolutions@culturethreads.org with your order number, item(s), and reason (e.g., wrong size, defective, changed mind). We’ll reply with simple next steps and, if applicable, a return label.

8) Packaging Tips

• Reuse the original mailer/box when possible.
• Include your order number inside the package.

9) Damaged/Defective or Incorrect Items

Please contact us within 7 days of delivery with photos. We’ll replace, exchange, or refund.

10) Lost or “Delivered” but Missing Packages

First, check with household members/neighbors and your local carrier. If still missing, email us and we’ll assist with next steps and a claim.

11) Late/Missing Refunds

If you haven’t received a refund after our confirmation, contact your bank/credit card. Still need help? Reach us at customersolutions@culturethreads.org.